Privacy Policy
Effective Date: August 4, 2025
Last Updated: August 11, 2025
Welcome to Royaltec Paints, your trusted paint framer service in South India. We respect your privacy and are committed to protecting the minimal personal information you share with us. This Privacy Policy explains how we handle the limited data we collect through our framer website.
Our Commitment
We believe in keeping things simple and transparent. Unlike many online services, we collect only the essential information needed to provide our paint framing services - nothing more, nothing less.
What Information We Collect
We collect only three pieces of information from you:
1. Personal Details
Name: To identify your order and communicate with you
Phone Number: To contact you regarding your framing project
Pincode: To determine service availability in your area and arrange delivery/pickup
2. Technical Information (Automatic)
Browser type and version (for website compatibility)
IP address (for security and regional service purposes)
Pages visited (to improve our website experience)
That's it! We don't collect:
Email addresses (unless you voluntarily provide them)
Financial information (payments are handled securely by third-party processors)
Social media profiles
Personal photos or images
Any other sensitive personal data
How We Use Your Information
We use your information solely for:
Service Delivery
Confirming your framing orders
Scheduling pickup or delivery of paintings
Providing updates on your project status
Resolving any service issues
Business Operations
Checking if we serve your area (using pincode)
Improving our website performance
Maintaining basic customer records
Legal Compliance
Meeting any legal requirements under Indian law
Responding to legitimate legal requests
We never use your information for:
Marketing campaigns or promotional calls
Selling to third parties
Creating detailed customer profiles
Tracking your online behavior across other websites
Information Security
How We Protect Your Data
Secure storage: Your information is stored on protected servers
Limited access: Only authorized team members can access customer details
No unnecessary retention: We keep information only as long as needed for service
Regular cleanup: Inactive records are periodically reviewed and removed
Third-Party Services
Payment processing: Handled by secure, certified payment gateways (we don't store payment details)
Communication: Phone calls and messages are not recorded or stored
Website hosting: Our website is hosted on secure, professional servers
Information Sharing
We Don't Sell Your Data
We never sell, rent, or trade your personal information to anyone.
Limited Sharing Only When Necessary
We may share your information only with:
Delivery partners: Name and address for artwork pickup/delivery
Payment processors: For transaction processing (they have their own privacy policies)
Legal authorities: Only if required by law or court order
Your Rights and Control
What You Can Do
Update information: Contact us to correct your name, phone, or pincode
Delete your data: Request removal of your information after service completion
Ask questions: Contact us anytime about how we handle your data
Service Area Privacy
Since we're a regional service in South India, your pincode helps us:
Determine if we can serve your location
Plan efficient pickup/delivery routes
Provide accurate service timelines
Cookies and Website Data
Minimal Cookie Usage
Our website uses only essential cookies for:
Remembering your preferences during your visit
Ensuring website security
Basic functionality (like keeping items in your inquiry form)
No Tracking Cookies
We don't use cookies for:
Advertising or marketing
Tracking your behavior across other websites
Building detailed user profiles
Data Retention
How Long We Keep Your Information
Active projects: Throughout the service period
Completed projects: Up to 1 year for warranty and follow-up purposes
Inactive records: Automatically reviewed and deleted after 2 years
Easy Data Removal
Once your framing project is complete and you're satisfied with the service, you can request immediate deletion of your information.
Children's Privacy
Our services are intended for adults. We don't knowingly collect information from anyone under 18 years of age. If a parent or guardian believes we have inadvertently collected information from a minor, please contact us immediately for removal.
Changes to This Policy
Simple Updates
If we need to update this policy, we will:
Post the new version on our website
Highlight any significant changes
Continue to collect only the same minimal information
No Surprise Changes
We won't suddenly start collecting more information or using your data differently without updating this policy and informing you.
Regional Service Notice
As a South India-based framer service, we:
Serve customers across all South Indian states
Follow Indian data protection laws and regulations
Maintain all customer data within India
Respect regional privacy preferences and practices
Contact Us
Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your information:
Phone: 9047875897
Service Areas: All South Indian states and regions
Business Hours: Monday-Saturday 9 AM-9 PM
Quick Response Promise
We'll respond to your privacy questions within 2 business days because we believe in keeping communication as simple as our data collection.
Your Consent
By using our framer website and providing your name, phone number, and pincode, you agree to this Privacy Policy. You can withdraw this consent anytime by contacting us, though this may limit our ability to provide services.
Bottom Line: We collect only what we need (name, phone, pincode), use it only for your framing service, keep it secure, and respect your privacy. No complicated data practices, no hidden agendas - just simple, honest service.
Last updated: August 11, 2025 | This policy reflects our commitment to straightforward, transparent privacy practices.