Privacy Policy

This Privacy Policy explains how Royaltec Paints, based in Madurai, Tamil Nadu, collects and handles personal information when you use https://royaltecpaints.com or contact us about our paints and painting services.

Information we collect

When you request a quote or site visit, we collect your name and phone number. You may also provide your email address, city or area, the service you need, project details, property information, preferred timing, and anything else you include in your enquiry.

If you continue an enquiry by phone, email, or WhatsApp, we may keep the messages, photographs, measurements, site details, and other information you choose to share so that we can understand and respond to your request.

Our website hosting and security systems may automatically record limited technical information such as your IP address, browser or device type, requested pages, timestamps, and error or security logs. Royaltec Paints does not currently use advertising or analytics cookies on this website.

How we use your information

We use personal information to respond to your enquiry, arrange a site visit, understand your requirements, recommend suitable products or services, prepare and follow up on a quotation, deliver agreed work, provide customer support, maintain security, resolve complaints, and comply with accounting or legal obligations.

We do not use enquiry details for unrelated promotional messages. If we introduce optional marketing in the future, we will ask for separate permission and provide a clear way to opt out.

When we share information

We share information only where reasonably necessary: with authorised Royaltec staff or painting crews handling your enquiry or project; with providers that host the website or deliver enquiry emails, including Resend; with WhatsApp and Meta, including when we forward your enquiry details to our team as a WhatsApp alert through the Meta WhatsApp Business Cloud API, which happens even when you submit the website form rather than messaging us directly; and with professional advisers, regulators, courts, or law-enforcement authorities when required by law or needed to protect legal rights.

We do not sell or rent personal information. Some technology providers may process information in India or another country. Where this happens, we use providers for legitimate business purposes and require information to be handled in accordance with applicable law.

How long we keep information

We keep enquiry information only for as long as reasonably necessary to handle the enquiry and related follow-up. If you become a customer, relevant records may be retained for service delivery, accounting, warranty administration, dispute resolution, fraud prevention, or other legal requirements. Information is deleted or anonymised when it is no longer needed for these purposes.

Your choices and rights

Subject to applicable law, you may ask what personal information we hold about you, request a correction or deletion, withdraw consent, or raise a grievance. Withdrawing consent does not affect earlier lawful processing, and it may prevent us from responding to an enquiry or providing a requested service. We may retain records where the law or a legitimate legal claim requires it.

To make a request, email hello@royaltecpaints.com or call +91 90478 75807. We may need to verify that the request relates to you before acting on it.

Security

We use reasonable administrative and technical safeguards designed to protect personal information from unauthorised access, loss, misuse, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, so please avoid sending information that is not needed for your enquiry.

Children

Our enquiry services are intended for adults. We do not knowingly collect personal information from children. A parent or guardian who believes a child has submitted personal information should contact us so that we can review and remove it where appropriate.

Third-party services and links

The website may link to services operated by other organisations, including WhatsApp. Their own privacy policies govern information they collect directly, and Royaltec Paints is not responsible for their independent privacy practices.

Changes to this policy

We may update this policy when our website, services, providers, or legal obligations change. The revised version will be posted here with an updated date. Material changes will be highlighted or communicated where required by law.

Contact us

Royaltec Paints
Madurai, Tamil Nadu, India
Email: hello@royaltecpaints.com
Phone: +91 90478 75807

Please also read our Terms of Use.